This Privacy Policy was last modified on 07/01/2026
This privacy policy is written in English. If you do not understand the English language, then do not use this service. If you choose to use it, you will not be aware of your privacy rights. It is strongly recommended that you get this policy translated into your language, before using our services.
PRIVACY POLICY
WELCOME
Serendipity, Inc. (“Serendipity“, ”we“, “our“, or “us“) is committed to
protecting and respecting your privacy. Serendipity operates a mobile
safety application that allows users to view other people's locations
and share locations with friends and family. This Privacy Policy
explains our practices regarding the collection, use, disclosure, and
processing of personal data.
Serendipity operates a service that allows you to view other people’s locations and share your locations with people you know like your family or friends. A user’s precise location is never broadcast to distant “degrees” unless they have intentionally agreed to connect with another person on the app. (“Users”, can find our geolocation tracking app which we make available through our apps and our website https://www.Serendipity.app (the “Service“).
This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information that is collected through our Service, as well as your choices regarding the collection and use of information.
Our Service is available in many different countries, which may have different standards and requirements in respect of the information we provide in the Privacy Policy and how we use personal information. Please read this policy to make sure you understand what to expect when you use our services.
This Privacy Policy will explain what data is collected and how its used with our service, and then how current laws may apply to you.
Before accessing or using our Service, please ensure that you have read and understood how we collect, store, use and disclose your personal information as described in the part of this Privacy Policy that is relevant to you.
Serendipity Contact email: privacy@serendipity.app
Part 1 –Privacy Policy for non-EEA users
This Part 1 of our Privacy Policy explains how we collect, use, disclose and protect information that is collected through our Service from users outside the European Economic Area or Switzerland, as well as your choices regarding the collection and use of information.
This Part 1 of the Privacy Policy was last modified on 07/1/2026.
HOW WE COLLECT AND USE INFORMATION
We collect the following types of information about you:
Registration and Profile Information. When you create an account, we may collect your personal information such as your username, first and last name, email address, mobile phone number, things you like, more about yourself, company name where you work, age, home address, phone contact list and a photo, if you chose to have a photo associated with your account. Also credit card and other payment information may be collected, but not stored unless you allow us to.
Data collected through use of the Service. After you set up your account, we may ask for other profile and demographic information, such as your address and instructions and information, and nickname. You may also customize your map by labeling locations, such as “work” and “home,” to make it easy to pin locations on a map and save addresses of others. provide alerts when family members leave and arrive.
Geolocation. We collect your location information through your device IP address, WiFi, Bluetooth, and GPS coordinates (e.g., latitude/longitude) available through your mobile device. We may also gather information about your location using other technologies and sensors which may provide us with information about nearby devices, WiFi access points and networks, and nearby cell towers. We collect and maintain location data to provide you the features and functionality of the Service. Please note that turning off the Broadcast Location option on our Service or turning off Location Services or logging out of the app will impact the ability of others to track your location. We may also share location information with third parties for advertising, research, analytic and other purposes. If you want to opt-out of the collection of your location data, please adjust your settings in your mobile device to limit the app’s access to your location data. Please see “Your Choices About Your Information” below to learn more.
Motion Event Data. We collect, and may use a third party partner to collect, sensory and motion data from your smartphone or mobile device, including information from the gyroscope, accelerometer, compass and Bluetooth, in order to calculate and detect motion events such as speed and other events. Your mobile device provider may refer to this information as ““Motion and Fitness” data (description may vary according to device and platform). If you want to opt-out of the collection of your sensory and motion, please adjust your settings in your mobile device to limit the app’s access to your sensory and motion data but please know that the ability for us to show your location data and the accuracy may be impacted. Please see “Your Choices About Your Information” below to learn more.
Messages and User Content. We collect information when you message other members who use our service. We may also keep any messages you send to us.
We use this information to provide to you the features and functionality of the Service and to communicate directly with you, such as to send you alerts on the movements of your connections and others connected to you through some degree of separation or others you may not know.
Social Media. When you work with our site through various social media, such as when you like us on Facebook or follow us on Instagram or X or post a comment to our Facebook, X or Instagram pages, we may receive information from the social network such as your profile information, profile picture, gender, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to Serendipity’s website or Service.
Information we collect automatically through the use of technology. When you visit our website, use our mobile app, read our emails or otherwise engage with us, we and our business partners may automatically collect certain information about your computer or device through a variety of tracking technologies, including cookies, web beacons, log files, embedded scripts, location-identifying technologies, or other tracking/recording tools (collectively, “tracking technologies”), and we may combine this information with other personal information we collect about you. We use these tracking technologies to collect usage and device information, such as:
Information about how you access the Service, how frequently you access the Service, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, and other actions you take on the Service.
Information about how you use the Service, for example, the features you use, the links you click, the ads you view and click on, your location when you access or interact with our Service, and other similar actions.
Information about the computer, tablet, smartphone or other device you use, such as your IP address, browser type, Internet service provider, platform type, device type/model/ manufacturer, operating system, phone number, mobile carrier, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device or your account (including, for example, Google AdID, Windows Advertising ID or other persistent device identifier or Ad ID), battery life, and other such information. With your permission, we may also access your photo or camera roll.
We may collect analytics data, or use third-party analytics tools such as Google Analytics or Mixpanel, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners,and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout or learn more about Mixpanel at https://mixpanel.com/legal/privacy-policy/
We use this information to remember information so that you will not have to re-enter it during your visit or the next time you visit the Service; provide custom, personalized content and information, including targeted content and advertising; track your location and movements; identify and contact you across multiple devices; provide and monitor the effectiveness of our Service and our marketing campaigns; monitor aggregate metrics such as total number of visitors, users, traffic, and demographic patterns; diagnose or fix technology problems reported by our Users or engineers that are associated with certain IP addresses or User IDs; and detect or prevent fraud or other harmful activities; automatically update our mobile application on your system and related devices; and otherwise plan for and enhance our Service.
If you would prefer not to accept cookies, most browsers will allow you to: change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; disable existing cookies; or set your browser to automatically reject cookies. Please note that doing so may have an impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. These browser settings that block cookies may have no effect on non-cookie technologies. You may also set your e-mail options do the same thing. We will do our best to honor the privacy preferences of our Users. At this time, we are not able to respond to Do Not Track signals from your browser.
We may use UXCam, which is an analytics solution. UXCam may record:
Screens visited, Interaction patterns (such as screen actions, gestures:
taps, scrolls), and Device details (Type, Version, Model, Operating
System). We are using the information collected by UXCam to improve our
app.
UXCam does not collect personally identifiable information and does not
track your browsing habits across apps. For more information see UXCam’s
Privacy
Policy for Information Collected by the UXCam Service. We
ensure that these parties process data under strict Data Processing
Agreements (DPA’s) or Standard Contractual Clauses (SCC’s).
We also work with Zendesk and your data may be transferred there as well. You can contact Zendesk to learn more about their privacy policies.
We and our third-party partners may also use information collected through tracking technologies for advertising purposes. Please see “Third Party Tracking and Online Advertising” below to learn more.
2. Description and Purpose of Data Processing
Serendipity, Inc. processes mobile geolocation data and mobile device
identifiers received from users of our safety tracking mobile
application. We collect this data to provide real-time location tracking
features for user safety. This covered personal data is disclosed to
third-party data commercialization partners and data brokers, who
contractually anonymize and aggregate the geolocation data for market
research, analytics, and commercial mapping purposes.
SELLING AND SHARING OF YOUR INFORMATION
Serendipity sells your personal data to commercial third parties. Specifically, we sell precise background geolocation coordinates (latitude and longitude), driving speed, device motion event data, and unique mobile advertising identifiers (such as Google ADID and Apple IDFA) to third-party data brokers and advertising networks for commercial profiling, targeted marketing, and market research. You have the absolute right to opt out of the sale or sharing of this information at any time.
Any information or content that you voluntarily post to the website or to our Facebook or other social media pages will automatically be available to the public. We may publicly post your reviews and comments online on our website or mobile app, or link your reviews to third party websites. Furthermore, you grant a license to us to use reviews and comments, in perpetuity on our website, unless you notify us in writing.
Other Information: Among the types of Personal Data that Serendipity, Inc collects, by itself or through third parties, there are:
Usage Data; Trackers; first name; email address; company name; last name; gender; date of birth; phone number; physical address; username; country; password; various types of Data; payment info; contact info; shipping address; billing address; purchase history; device information; Data communicated while using the service; ZIP/Postal code; city; geographic position; language; profession; screenshots; workplace; number of Users; session statistics; answers to questions; clicks; key press events; motion sensor events; mouse movements; scroll position; touch events; IP address; diagnostics; advertising data; product interaction; search history; User ID; Universally unique identifier (UUID); unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Calendar permission; Contacts permission; Camera permission; Precise location permission (continuous); Precise location permission (non-continuous); Approximate location permission (continuous); Approximate location permission (non-continuous); Microphone permission; Phone permission; Sensors permission; SMS permission; Storage permission; Reminders permission; Bluetooth sharing permission; Social media accounts permission; NFC Reader permission ; Call permission; Camera permission, without saving or recording; general activity data; movement activity; precise location; coarse location; app information; device logs; geography/region; number of sessions; page views; interaction events; video views; profile picture; social media accounts; time zone; session duration; name; user content; prefix ; state; financial information; credit card number; province; county; latitude (of city); longitude (of city); metro area; operating systems; browser information; launches; scroll-to-page interactions; browsing history; page events; custom events; Application opens; VAT Number; Read metadata; Modify; Insert and import; Compose; Basic settings management; Sensitive settings management; in-app purchases; Application updates; data relating to the point of sale; invoicing information; customer support; order ID; contents of the email or message; account log-in; login history; primary account information; date of the message; time the message was sent; sender of the message; in-app messages ; Data communicated in order to use the Service.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Serendipity, Inc.
Unless specified otherwise, all Data requested by Serendipity, Inc is mandatory and failure to provide this Data may make it impossible for Serendipity, Inc to provide its services. In cases where Serendipity, Inc specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner at privacy@serendipity.app.
Any use of Cookies – or of other tracking tools — by Serendipity, Inc. or by the owners of third-party services used by Serendipity, Inc. serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through Serendipity, Inc.
Device permissions for Personal Data access: Depending on the User's specific device, Serendipity, Inc may request certain permissions that allow it to access the User's device Data as described below.
By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependent on the User's device and software. Please note that the revoking of such permissions might impact the proper functioning of Serendipity, Inc. If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by Serendipity, Inc.
Used for accessing the User's approximate device location. Serendipity, Inc may collect, use, and share User location Data in order to provide location-based services.
Used for accessing the User's approximate device location.
Serendipity, Inc may collect, use, and share User location Data in order
to provide location-based services.
The geographic location of the User is determined in a manner that isn't
continuous. This means that it is impossible for Serendipity, Inc to
derive the approximate position of the User on a continuous basis.
Used for accessing Bluetooth related functions such as scanning for devices, connecting with devices, and allowing data transfer between devices.
Used for accessing the calendar on the User's device, including the reading, adding and removing of entries.
Used for accessing the camera or capturing images and video from the device.
Used for accessing the camera or capturing images and video from the
device.
Serendipity, Inc does not save or record the camera output.
Used for accessing contacts and profiles on the User's device, including the changing of entries.
Allows Serendipity, Inc to read contact-less tags.
Used for accessing the User's precise device location. Serendipity, Inc may collect, use, and share User location Data in order to provide location-based services.
Used for accessing the User's precise device location. Serendipity,
Inc may collect, use, and share User location Data in order to provide
location-based services.
The geographic location of the User is determined in a manner that isn't
continuous. This means that it is impossible for Serendipity, Inc to
derive the exact position of the User on a continuous basis.
Used for accessing the Reminders app on the User's device, including the reading, adding and removing of entries.
Used for accessing features related to the User's messaging including the sending, receiving and reading of SMS.
Used for accessing the User's social media account profiles, such as Facebook and Twitter.
Personal Data is collected for the following purposes and using the following services:
Advertising
Analytics
Backup saving and management
Beta Testing
Building and running Serendipity, Inc
Collection of privacy-related preferences
Contacting the User
Device permissions for Personal Data access
Displaying content from external platforms
Handling activity data
Handling payments
Heat mapping and session recording
Hosting and backend infrastructure
Information collection
Infrastructure monitoring
Interaction with external social networks and platforms
Interaction with live chat platforms
Interaction with support and feedback platforms
Location-based interactions
Managing contacts and sending messages
Managing data collection and online surveys
Managing support and contact requests
Platform services and hosting
Registration and authentication
Registration and authentication provided directly by Serendipity, Inc
Remarketing and behavioral targeting
Spam and bots protection
Tag Management
Other instances in which we may share your information: We may also share your information for business purposes, as follows:
We may share your personal information with our third-party business partners, vendors and consultants who perform services on our behalf or who help us provide our Services, such as accounting, managerial, technical, marketing or analytic services.
We may at any time buy or sell/divest the company, or any combination of its products, services, assets and/or businesses. Personal information such as customer names and email addresses, and other user information related to the Service will likely be one of the items transferred in these types of transactions. We may also share, transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions or similar transactions or proceedings.
We may disclose personal information to third parties (including law enforcement, other government entity, or civil matter) when required to do so by law or subpoena or if in our sole discretion, we determine it is necessary to (a) conform to the law, comply with legal process, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b)to enforce our Terms of Use [https://www.Serendipity.app/terms_of_service/], take precautions against liability, to investigate and defend ourselves against any claims or allegations, or to protect the security or integrity of our site; and/or (c) to exercise or protect the rights, property, or personal safety of Serendipity Users or others.
Unidentifiable, Aggregated, or Otherwise and Anonymized Information: We share your information with third parties in non-identifiable aggregated or otherwise anonymous form that does not reasonably identify you directly as an individual or your device for monetization purposes. These third parties may use the anonymized information for any purpose.
Further Information for Users
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes.
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In addition to the information contained in this privacy policy, Serendipity, Inc may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
For operation and maintenance purposes, Serendipity, Inc and any third-party services may collect files that record interaction with Serendipity, Inc (System logs) or use other Personal Data (such as the IP Address) for this purpose.
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
This section of the document integrates with and supplements the
information contained in the rest of the privacy policy and is provided
by the entity running Serendipity, Inc and, if the case may be, its
parent, subsidiaries and affiliates (for the purposes of this section
referred to collectively as “we”, “us”, “our”).
This section applies to all Users in Brazil (Users are referred to
below, simply as “you”, “your”, “yours”), according to the "Lei Geral de
Proteção de Dados" (the "LGPD"), and for such Users, it supersedes any
other possibly divergent or conflicting information contained in the
privacy policy.
This part of the document uses the term “personal information“ as it is
defined in the LGPD.
We can process your personal information solely if we have a legal basis for such processing. Legal bases are as follows:
your consent to the relevant processing activities;
compliance with a legal or regulatory obligation that lies with us;
the carrying out of public policies provided in laws or regulations or based on contracts, agreements and similar legal instruments;
studies conducted by research entities, preferably carried out on anonymized personal information;
the carrying out of a contract and its preliminary procedures, in cases where you are a party to said contract;
the exercising of our rights in judicial, administrative or arbitration procedures;
protection or physical safety of yourself or a third party;
the protection of health – in procedures carried out by health entities or professionals;
our legitimate interests, provided that your fundamental rights and liberties do not prevail over such interests; and
credit protection.
To find out more about the legal bases, you can contact us at any time using the contact details provided in this document.
To find out what categories of your personal information are processed, you can read the section titled “Detailed information on the processing of Personal Data” within this document.
To find out why we process your personal information, you can read the sections titled “Detailed information on the processing of Personal Data” and “The purposes of processing” within this document.
You have the right to:
obtain confirmation of the existence of processing activities on your personal information;
access to your personal information;
have incomplete, inaccurate or outdated personal information rectified;
obtain the anonymization, blocking or elimination of your unnecessary or excessive personal information, or of information that is not being processed in compliance with the LGPD;
obtain information on the possibility to provide or deny your consent and the consequences thereof;
obtain information about the third parties with whom we share your personal information;
obtain, upon your express request, the portability of your personal information (except for anonymized information) to another service or product provider, provided that our commercial and industrial secrets are safeguarded;
obtain the deletion of your personal information being processed if the processing was based upon your consent, unless one or more exceptions provided for in art. 16 of the LGPD apply;
revoke your consent at any time;
lodge a complaint related to your personal information with the ANPD (the National Data Protection Authority) or with consumer protection bodies;
oppose a processing activity in cases where the processing is not carried out in compliance with the provisions of the law;
request clear and adequate information regarding the criteria and procedures used for an automated decision; and
request the review of decisions made solely on the basis of the automated processing of your personal information, which affect your interests. These include decisions to define your personal, professional, consumer and credit profile, or aspects of your personality.
You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise your rights.
You can file your express request to exercise your rights free from any charge, at any time, by using the contact details provided in this document, or via your legal representative.
We will strive to promptly respond to your requests.
In any case, should it be impossible for us to do so, we’ll make sure to
communicate to you the factual or legal reasons that prevent us from
immediately, or otherwise ever, complying with your requests. In cases
where we are not processing your personal information, we will indicate
to you the physical or legal person to whom you should address your
requests, if we are in the position to do so.
In the event that you file an access or personal
information processing confirmation request, please
make sure that you specify whether you’d like your personal information
to be delivered in electronic or printed form.
You will also need to let us know whether you want us to answer your
request immediately, in which case we will answer in a simplified
fashion, or if you need a complete disclosure instead.
In the latter case, we’ll respond within 15 days from the time of your
request, providing you with all the information on the origin of your
personal information, confirmation on whether or not records exist, any
criteria used for the processing and the purposes of the processing,
while safeguarding our commercial and industrial secrets.
In the event that you file a rectification, deletion, anonymization or personal information blocking request, we will make sure to immediately communicate your request to other parties with whom we have shared your personal information in order to enable such third parties to also comply with your request — except in cases where such communication is proven impossible or involves disproportionate effort on our side.
We are allowed to transfer your personal information outside of the Brazilian territory in the following cases:
when the transfer is necessary for international legal cooperation between public intelligence, investigation and prosecution bodies, according to the legal means provided by the international law;
when the transfer is necessary to protect your life or physical security or those of a third party;
when the transfer is authorized by the ANPD;
when the transfer results from a commitment undertaken in an international cooperation agreement;
when the transfer is necessary for the execution of a public policy or legal attribution of public service;
when the transfer is necessary for compliance with a legal or regulatory obligation, the carrying out of a contract or preliminary procedures related to a contract, or the regular exercise of rights in judicial, administrative or arbitration procedures.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period
whenever the User has given consent to such processing, as long as such
consent is not withdrawn. Furthermore, the Owner may be obliged to
retain Personal Data for a longer period whenever required to fulfil a
legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted.
Therefore, the right of access, the right to erasure, the right to
rectification and the right to data portability cannot be enforced after
expiration of the retention period.
HOW WE PROTECT YOUR INFORMATION
Serendipity cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is without safety concerns and we cannot guarantee that our systems to be fool proof. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those users whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
YOUR CHOICES ABOUT YOUR INFORMATION
You may, of course, decline to submit any personal information through the Service, in which case Serendipity may not be able to provide its Services to you.
Modifying Your Account Information and Settings: You may modify your account information, update or amend your personal information, or change your password at any time by logging in to your account. If you have any questions about reviewing or modifying your account information, you can contact us directly at privacy@Serendipity.app.
Delete Your Account and Personal Information: We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, please click on “Delete Account” at the very bottom of the Account Settings page on the Mobile Service.
Emails and Notifications: You can control your receipt of email and text alerts by visiting “Settings” and “Alert Options” within the mobile app. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. We may also send you Service-related emails (e.g., account verification, order confirmations, change or updates to features of the Service, technical and security notices). You may not opt-out of Service-related e-mails.
Third Party Tracking and Advertising: We may share, or we may permit third party ad networks, social media companies, and other third-party services to collect, information about your use of our Services over time, including location information, so that they may play or display ads that may be relevant to your interests on our Service as well as on other websites, apps or services, or on other devices you may use. We may also display targeted advertising to you through social media platforms, such as Facebook, Twitter and others. These third part ady partners may collect information such as click stream information, hashtag email address, device or Ad ID, your use of third party applications and/or precise geolocation data and other information, and may use your unique identifiers to recognize you across various devices you use. We and our advertising partners use this information to make advertisement decisions that you see, as well as to provide advertising-related services such as (but not limited to) market research. Keep in mind that we are not responsible for your data once it’s with a third party, as they have their own privacy policies. Please make yourself familiar with these policies and how they affect your rights.
To opt-out or control third-party tracking and advertising:
Interest-based advertising. To learn about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices, and/or the DAA’s resources at www.aboutads.info/choices.You may also manage certain advertising cookies by visiting the EU-based Your Online Choices at www.youronlinechoices.eu.
Cross-device linking. Please note that opting-out of receiving interest-based advertising through the NAI’s and DAA’s online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but the user may still receive interest-based ads on his or her other devices. You must perform the opt-out on each browser or device you use. Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.
Mobile advertising. You may also be able to limit interest-based advertising through the settings on your mobile device. You may also be able to opt-out of some – but not all – interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.
Google Analytics and Advertising. We may also utilize certain forms of display advertising and other advanced features through Google Analytics. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Service. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences.
Third Party Location Sharing: We collect location data to provide the Serendipity Services, and may share your personal information, including location data, with other Serendipity users in your contact list or with other Serendipity App Users, and with third parties for advertising or other purposes.
Limit location sharing with your contacts, other Users on Serendipity and with those who are tracking you. You may turn location sharing “OFF” on the mobile application for those who track you or you can turn Broadcast Location OFF to not share your location with anyone on our Service. You can also turn off location sharing with groups you create on our Service. If you turn off location sharing we will not share your location, however, we will continue to collect your location information in order to provide the Service (for example, to the people who you do want to share your location).
Limit location collection and sharing. You can opt-out of future sharing of your precise location data with our third-party partners by adjusting your settings on your mobile device to prohibit Serendipity from collecting your location data. For example, depending on your mobile device, you may be able to “Turn location services ‘off.’ You can also adjust your device settings to withdraw permission for the Serendipity app to access location data. We and our third-party partners may continue to approximate your location based on other data. Please note that your Serendipity app may not be able to provide all of our Services to you if you disable access to location data through your device settings.
Driving Event and Movement Data: We collect driving event and movement data (such as accelerometer data, magnetometer data, gyro data, etc.) from your mobile device in order to identify driving event and behaviors and provide certain functionality of the Services. We may share your personal information, including driving event and movement data, with third parties for advertising and other purposes.
Limit driving event and movement collection and sharing. You can opt-out of future sharing of your driving event and movement data with our third-party partners by adjusting your settings on your mobile device to prohibit Serendipity from collecting your speed and movement data. For example, depending on your mobile device, you may be able to withdraw permission for the Serendipity app to access motion data (depending on the device type, this may be called “Fitness and Motion” data). Please note that your Serendipity app may not be able to provide all of our Services to you if you disable access to motion and movement data through your device settings.
CHILDREN’S PRIVACY
Our Service is strictly prohibited to individuals under the age of 13. We do not knowingly collect, maintain, or sell personal information – including precise geolocation or motion data – from children under 13 years of age. If we discover that a child under 13 has created an account, we will immediately terminate the account and permanently delete all associated data from our servers and our data broker pipelines. If you believe a child under 13 is using our service, please contact us at privacy@serendipity.app.
Our Service is only meant for people aged 13 and older (if your local jurisdiction permits it). Any user under this age is not allowed to use our Service. We comply with local jurisdiction’s policies for such occurrences, such as (but not limited to) the Children’s Online Privacy Protection Act of 1998 and its accompanying FTC regulations.
If you believe that we might have inadvertently collected information from a child under 13, please contact us at privacy@Serendipity.app.
LINKS TO OTHER WEB SITES AND SERVICES
We are not responsible for the practices employed by websites or services linked to or from the Service, nor the information or content contained therein. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. Please read over those rules and policies before proceeding.
CHANGES TO OUR PRIVACY POLICY
Serendipity may, in its sole discretion, modify or update this Privacy Policy from time to time, and so you should review this page periodically. When we change the policy, we will update the ‘last modified’ date at the top of this page. If there are material changes to this Privacy Policy or in how Serendipity will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification.
YOUR CALIFORNIA PRIVACY RIGHTS
If you live in California, this section applies to you.
Serendipity collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, Serendipity customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes.
The California Consumer Protection Act (CCPA) took effect on January 1, 2018 (and has since been revised) and is intended to protect the personal information of California residents. These include rights to access, deletion, opt-out, and non-discrimination. The CCPA has certain threshold requirements which a company must meet in order to be required to comply with its provisions. This section provides more information about each right and how California consumers can exercise these rights under the CCPA.
For Serendipity to fulfill your request, you must provide sufficient information for us to reasonably verify that you are the consumer from whom we collected the personal information. The information you send for us to verify your identity will be used for this purpose only. If we are unable to verify your identity or if we suspect fraudulent activity, we may decline to comply with your request.
We will make commercially reasonable efforts to identify your personal information that we collect, process, store, disclose and otherwise use and to respond to your requests. We reserve the right to charge a reasonable fee, or decline to act upon a request, if it is excessive or overly burdensome. If we deny your request, we will explain the reasons in our response.
You have the right to request that we disclose the personal information that we collect, use, disclose, and sell. This includes the right to request the categories of personal information we have collected about them, the categories of sources of personal information, the business or commercial purpose for collecting or selling personal information, the third parties with whom we share or sell personal information, and the specific pieces of personal information we have collected.
To make such a request, please write to us at the following address:
Serendipity, Inc
ATTN: California Privacy Rights
18067 Calvert Street
Encino, CA 91316
Alternatively, you may send us an email at privacy@Serendipity.app with the words “California Privacy Rights” in the subject line.
We will try and fulfill your request as quickly as possible.
You also have the right to request that we delete certain types of information from your account. You may exercise this right by contacting us at privacy@Serendipity.app We will try and fulfill your request as quickly as possible.
You also have the right to opt out of any sale or sharing of your personal information.
To make such a request, please write to us at the following address:
Serendipity, Inc
ATTN: California Privacy Rights
18067 Calvert Street
Encino, CA 91316
Alternatively, you may send us an email at privacy@Serendipity.app with the words “California Privacy Rights” in the subject line.
You will not be discriminated by this company for exercising any of these rights, including opting out.
Also, as a California resident, you are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of Personal Information to third parties for their direct marketing purposes in the preceding calendar year.
To make such a request, please write to us at the following address:
Serendipity, Inc
ATTN: California Privacy Rights
18067 Calvert Street
Encino, CA 91316
Alternatively, you may send us an email at privacy@Serendipity.app with the words “California Privacy Rights” in the subject line.
We will try and fulfill your request as quickly as possible.
When applicable, Serendipity will publish the access and deletion requests for our users, for the past calendar year.
HOW TO CONTACT US
If you have any questions about this Privacy Policy or the Service, please contact us at privacy@Serendipity.app
Serendipity, Inc
ATTN: Privacy
18067 Calvert Street
Encino, CA 91316
Part 2 – Privacy Policy for EEA, UK and Swiss users
This Part 2 of our Privacy Policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information“) when you access our Service from the European Economic Area or Switzerland.
This Part 2 of the Privacy Policy was last created on 07/1/2026.
Serendipity, Inc is the data controller of the personal information we hold about you.
PERSONAL INFORMATION WE COLLECT ABOUT YOU
1.1 We collect personal information that you voluntarily submit directly to us when you use our Service. This can include information you provide to us when you register for an account and user profile, create or edit your user profile on the Service, update your preferences, set up geofences around a particular location, correspond with us by phone, SMS, e-mail or otherwise, or use some other feature of our Service.
1.2 We will indicate to you where the provision of certain personal information is required in order for us to provide you certain features of the Service. If you choose not to provide such personal information, we may not be able to provide the Service to you or respond to your other requests.
1.3 The table at Annex 1 sets out the categories of main personal information we collect about you and how we use that information, as well as the legal basis which we rely on to process the personal information.
1.4 We also automatically collect personal information indirectly about how you access and use the Service and information about the device you use to access the Service.
1.5 The table at Annex 2 sets out the categories of main personal information we collect about you automatically and how we use that information. The table also lists the legal basis which we rely on to process the personal information.
1.6 We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.
1.7 We may anonymize and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving our Service, monetization and developing new products and features. We may also share such anonymized information with others.
1.8 We will store the personal information we collect about you for no longer than 1 year for the purposes set out in Annex 1 and Annex 2 and in accordance with our legal obligations and legitimate business interests.
RECIPIENTS OF PERSONAL INFORMATION
2.1 We may share your personal information with the following:
(a) Any Others using the Serendipity App in the World: we may share your personal information, including your name, location and driving event data, with other users of our Service at your request and in accordance with your preferences.
(b) Service providers, business partners and advisors: we may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, which may include providing payment, email or chat services, fraud prevention, web hosting, or providing analytic services.
(c) Purchasers and third parties in connection with a business transaction: your personal information may be disclosed to third parties in connection with a transaction, such as a merger.
(d) Law enforcement, regulators and other parties for legal reasons: we may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement; detect and investigate illegal activities and breaches of agreements, including our Terms of Service; and/or exercise or protect the rights, property, or personal safety of Serendipity, its users or others. This includes responding to subpoenas, court orders, or other legal process of service, or to establish or exercise our legal rights or defend against legal claims, as well as to government agencies for tax reporting.
2.2 Annex 1 and Annex 2 contain further information about some of the parties with which we may share your personal information.
2.3 We may also store your location, and information collected from your device (such as information generated by the gyroscope and accelerometer in your device). Serendipity collects information about your motion detection, such as speed, change in speed and other aspects of how, how much, where and when your movements are to properly show your info on SD.
YOUR LOCATION
3.1 We collect information about your location in order to provide you certain functionalities of the Service.
3.2 We will only collect your location where it is necessary for the purposes of providing you with the location-based services features of the app as well as for the legitimate interests of Serendipity or our business partners, such as for data analytics and geofence tracking notifications and showing others on our Service. You can modify who sees your location in the settings of our Service. You can turn off location sharing by turning off the Broadcast Location feature on our Service . You can also turn off sharing your location with specific groups you create on our Service and if so, we will continue to collect your location information in order to provide you the Service. If you would like to opt out of the collection of your location information altogether, please adjust the settings on your mobile device to limit the app’s access to your location information. If this happens many features of our Service will not work.
3.3 If you no longer want to continue using the Service, uninstalling the Serendipity app or logging out from the Service will also stop us from collecting your location.
MARKETING AND ADVERTISING
4.1 From time to time, we may contact you with information about our products and services, sent mainly by email or push notifications on your device.
4.2 We will only send you marketing messages if you have given us your consent to do so. We will ask you if you would like to receive these messages when we first collect your contact details.
4.3 You can change your preferences at any time by clicking on the unsubscribe link at the bottom of our marketing literature.
4.4 Please note that if you do opt-out of or do not grant consent to receiving marketing related messages from us, we may still send you non-marketing messages, such as communications relating to the provision of our Service or anything else that may be legally required to send.
STORING AND TRANSFERRING YOUR PERSONAL INFORMATION
5.1 Security. We implement appropriate, commercially reasonable technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. We will never send you unsolicited emails or contact you by phone requesting any of your personal information.
5.2 International Transfers of your Personal Information. As we are located in the USA, any information we collect from you will initially be collected and stored in the USA. If you are in the EU or EEA, this may mean that your personal information will be stored in a jurisdiction that offers a level of protection that may, in certain instances, be less protective of your personal information than the jurisdiction you are typically resident in. We will take reasonable steps to ensure that your personal information is treated securely and in accordance with applicable law and this privacy policy.
USERS’ RIGHTS IN RESPECT OF THEIR PERSONAL INFORMATION
6.1 In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.
6.2 If you wish to exercise one of these rights, please contact us using the contact details at the end of this privacy policy.
6.3 You may also review and edit your contact and profile information by logging into your account on the app.
6.4 You also have the right to lodge a complaint to your national data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
COOKIES AND SIMILAR TECHNOLOGIES
7.1 Our websites use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website or access any of our other websites and also allows us to improve our websites.
7.2 Please see our Cookie Policy [https://www.Serendipity.app/cookie-policy] for more information about the cookies we use on our website, and how to manage cookies.
7.3 Deleting or blocking cookies may not be effective for all types of tracking technologies, such as Local Storage Objects (LSOs).
INTERNATIONAL PRIVACY RECOURSE AND COURT VENUE
While international users retain statutory rights to log complaints with local data protection authorities, any formal civil lawsuit or legal action filed against Serendipity, Inc. regarding data privacy must be litigated exclusively in the courts of Los Angeles County, California, USA, as mandated by our Terms of Service.
8.1 You also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
8.2 . Data Privacy Framework (DPF) Compliance
Statement
Serendipity, Inc. complies with the EU-U.S. Data Privacy Framework
(EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S.
Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S.
Department of Commerce. Serendipity, Inc. has certified to the U.S.
Department of Commerce that it adheres to the EU-U.S. Data Privacy
Framework Principles (EU-U.S. DPF Principles) with regard to the
processing of personal data received from the European Union in reliance
on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in
reliance on the UK Extension to the EU-U.S. DPF. Serendipity, Inc. has
certified to the U.S. Department of Commerce that it adheres to the
Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles)
with regard to the processing of personal data received from Switzerland
in reliance on the Swiss-U.S. DPF. If there is any conflict between the
terms in this privacy policy and the EU-U.S. DPF Principles and/or the
Swiss-U.S. DPF Principles, the Principles shall govern. To learn more
about the Data Privacy
Framework (DPF) program, and to view our certification, please visit
https://www.dataprivacyframework.gov/.
8.3. Dispute Resolution and Independent Recourse
Mechanism
In compliance with the DPF Principles, Serendipity, Inc. commits to
resolve complaints about our collection or use of your personal
information. EU, UK, and Swiss individuals with inquiries or complaints
regarding our handling of personal data received in reliance on the DPF
should first contact Serendipity, Inc. at privacy@serendipity.app.
Serendipity, Inc. has further committed to refer unresolved DPF complaints to the EU Data Protection Authorities (DPAs), the UK Information Commissioner’s Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC), which act as our independent alternative dispute resolution providers. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the relevant EU, UK, or Swiss authorities directly to file a complaint at no cost to you.
8.4. Regulatory Enforcement and Arbitration
The Federal Trade Commission (FTC) has jurisdiction over Serendipity,
Inc.’s compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S.
DPF, and the Swiss-U.S. DPF. Under certain conditions, more fully
described on the Data Privacy Framework website, you may invoke binding
arbitration when other dispute resolution procedures have been
exhausted.
This section applies to Users in Switzerland, and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy.
Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the personal data, if any, the retention period and further information about Personal Data can be found in the section titled “Detailed information on the processing of Personal Data” within this document.
Users may exercise certain rights regarding their Data within the limits of law, including the following:
right of access to Personal Data;
right to object to the processing of their Personal Data (which also allows Users to demand that processing of Personal Data be restricted, Personal Data be deleted or destroyed, specific disclosures of Personal Data to third parties be prohibited);
right to receive their Personal Data and have it transferred to another controller (data portability);
right to ask for incorrect Personal Data to be corrected.
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible, providing Users with the information required by law.
If this is the legal basis, Personal Data can be transferred outside
of Switzerland, if such transfer is carried out according to standard
data protection clauses previously approved, established or recognized
by the Federal Data Protection and Information Commissioner.
This means that Data recipients have committed to process Personal Data
in compliance with the data protection standards set forth by Swiss law.
For further information, Users are requested to contact the Owner
through the contact details provided in this document.
Legal Basis for Processing Personal Data under GDPR (General Data Protection Regulations)
We may process Personal Data under the following conditions:
Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Exercising of Your GDPR Data Protection Rights
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
If this is the legal basis, Personal Data of Users shall be transferred from the EU to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards. In such cases, the Owner shall inform Users appropriately and collect their explicit consent via Serendipity, Inc.
Please note that for users in the EEA, UK and Switzerland, data is only sold if they agree using a separate consent upon first signing up or changing this setting within the app itself.
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission. This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
If this is the legal basis, Personal Data of Users shall be transferred from the UK to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards. In such cases, the Owner shall inform Users appropriately and collect their explicit consent via Serendipity, Inc.
If this is the legal basis, the transfer of Personal Data from the UK to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation, which are recognized as valid also under UK law. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
OTHER JURISDICTION’S PRIVACY POLICIES
11. INTERNATIONAL DATA TRANSFERS & DATA PRIVACY FRAMEWORK COMPLIANCE
Participation and Certification
Serendipity Inc. (“Company,” “we,” or “our”) complies with the
EU-U.S. Data Privacy Framework (EU-U.S. DPF), the
UK Extension to the EU-U.S. DPF, and the
Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as
set forth by the U.S. Department of Commerce. We have certified to the
U.S. Department of Commerce that we adhere to the EU-U.S. Data Privacy
Framework Principles (“EU-U.S. DPF Principles”) regarding the processing
of personal data received from the European Union in reliance on the
EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on
the UK Extension to the EU-U.S. DPF. We have certified to the U.S.
Department of Commerce that we adhere to the Swiss-U.S. Data Privacy
Framework Principles (“Swiss-U.S. DPF Principles”) regarding the
processing of personal data received from Switzerland in reliance on the
Swiss-U.S. DPF. If there is any conflict between the terms in this
privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF
Principles, the Principles shall govern. To learn more about the Data
Privacy Framework (DPF) program, and to view our certification, please
visit dataprivacyframework.gov.
Regulatory Oversight & Enforcement
The U.S. Federal Trade Commission (FTC) has enforcement
jurisdiction over Serendipity Inc.’s compliance with the EU-U.S. DPF,
the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.
Accountability for Onward Transfers (Third-Party Data
Disclosures)
Serendipity Inc. commercializes and sells precise, real-time background
geolocation coordinates, device motion data, velocity metrics, and
mobile advertising identifiers (such as Apple IDFA or Google AdID) to
third-party data brokers and advertising networks. Under the DPF
Principles, Serendipity Inc. remains strictly liable if a third-party
agent or commercial data broker processes such sensitive information in
a manner inconsistent with the DPF Principles, unless we can legally
prove we are not responsible for the event giving rise to the damage. We
strictly mandate that all data broker partners execute data protection
agreements guaranteeing equivalent privacy rights.
Individual Rights & Choice
If you reside in the EEA, UK, or Switzerland, you have the right to
access, correct, port, or request erasure of your location data. We do
not track or share your information by default. We provide a strict,
unbundled Opt-In agreement prompt inside the user
interface before processing location data. You can completely revoke
your consent or completely opt out of onward data broker transfers at
any time via the "Account Settings" toggle within the mobile app or via
our homepage at Serendipity.app.
Inquiries and Dispute Resolution
In compliance with the DPF Principles, we commit to resolve complaints
about our collection and processing of your personal information. EEA,
UK, and Swiss individuals with inquiries or complaints regarding our
handling of personal data should first submit a formal ticket to: privacy@serendipity.app.
For any unresolved privacy or data usage complaints that we have not addressed satisfactorily, we have committed to cooperate and comply directly with the advice of the panel established by the EU Data Protection Authorities (DPAs), the UK Information Commissioner’s Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with respect to unresolved complaints concerning our handling of personal data received in reliance on the DPF frameworks. These independent oversight services are provided completely free of charge to you.
Binding Arbitration Option
Under certain specific conditions, more fully described on the official Data Privacy Framework website, you may invoke binding arbitration through the ICDR-AAA DPF Annex I Binding Arbitration Mechanism after other consumer dispute resolution pathways have been entirely exhausted. [1]
LINKS TO THIRD PARTY SITES
Our Service may, from time to time, contain links to and from third party websites, including those of other users, our partner networks, advertisers, partner merchants and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
Not a Replacement for Emergency Services
Serendipity is not an emergency response application. The Service relies entirely on third-party mobile network connectivity, device battery power, and commercial GPS hardware. We do not guarantee real-time delivery of alerts. Serendipity does not dispatch emergency services (such as 911, police, or medical responders) and is never a substitute for official emergency response channels. You use this application entirely at your own risk."
As-Is Data Broker Processing Indemnification
While Serendipity mandates strict data protection contracts with authorized downstream partners, we do not own, control, or operate third-party data brokers or advertising networks. We explicitly disclaim all liability for any independent data breaches, data mishandling, or unlawful profiling executed by external third-party buyers after data transfer has occurred in accordance with your explicit in-app consent.
Governing Law and Forum Selection
A. Forum Selection
Except for residual international data privacy claims explicitly
governed by the Data Privacy Framework (DPF) Annex I Binding Arbitration
Mechanism detailed in Section 11 of this Policy, you agree that any and
all legal disputes, claims, or lawsuits arising out of our data
collection, storage, privacy practices, or your use of Serendipity shall
be brought exclusively in the State or Federal courts located within the
County of Los Angeles, State of California, USA. You hereby irrevocably
submit to the personal jurisdiction and venue of these courts and waive
any defense of an inconvenient forum.
B. Multi-State Class-Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS AND LEGAL ACTIONS
MUST BE PROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR
CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE
ATTORNEY GENERAL ACTION, OR REPRESENTATIVE PROCEEDING OF ANY KIND. YOU
EXPLICITLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO
PARTICIPATE IN A CLASS-WIDE LAWSUIT.
Absolute Limitation of Liability Cap
In no event shall Serendipity Inc., its directors, or partners be liable for any indirect, incidental, punitive, or consequential damages resulting from data breaches, server downtime, location inaccuracies, or data broker processing. Our total liability to you for any claims arising out of this agreement or your use of the app shall not exceed $100 USD (or the total amount you have paid us in the last 12 months, whichever is greater)
OUR POLICY TOWARDS CHILDREN
17.1 The Service may only be used by children age 13 or older and in some countries the age is older, as shown in Annex 3.
17.2 The age at which children need parental consent varies between EEA Countries. Please refer to Annex 3 to verify the minimum age at which children no longer need consent to use our Service.
17.3 If you become aware that your child under the Minimum Age has signed up for an account and provided us with personal information, without your consent, then please contact us at privacy@serendipity.app so that we can take steps to remove such information and terminate any account your child has created with us.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time and so you should review this page periodically. When we change this privacy policy in a material way, we will update the “last modified” date at the end of this privacy policy. Changes to this privacy policy are effective when they are posted on this page.
NOTICE TO YOU
If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on our Service. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy policy.
CONTACTING US
20.1 Please contact privacy@Serendipity.app if you have any questions, comments and requests regarding this Privacy Policy.
Raj P.
The Most Amazing App!
Tracking my daughter's cross-country trip with Serendipity has been a godsend and has given me peace of mind. I entered the addresses of the hotels she was going to stay at so I could receive notifications every time she arrived and left the hotel to get back on the road. The map accuracy is spot on and it was amazing to see the whole route she traveled. This app is amazing!
Brad P.
Simply Wow!
I took a trip with the guys and we all got on this app so we would always knew where each other was at any given time. The group functionality of the app allowed us to always keep track of each other. Another cool feature of this app is that it notifies you if people who are 2nd and 3rd-degree connections away from you are close by. This feature allowed me to meet someone that my wife knew who was right next to us in a restaurant. Very cool.
Jayne M.
Love It!
This is a truly amazing app. My husband travels all the time....domestically and internationally. This app allows me to see when his plane arrives and departs at his layovers and I also see when he gets to his final destination. I can see the whole route he traveled and it just makes me feel safe knowing exactly where my husband is. I don't know how I lived without this technology and not knowing where my loved ones are. I use this to track my elderly parents as well and I even caught my mother on the wrong side of town which made me realize that it was the beginning of her dementia. A truly wonderful safety app for loved ones.
Sudhakar W.
A Must-Have App!
This app has really helped me in day-to-day living. Due to my age, my children always want to know where I am and this allows them to see exactly where I am at any time. No more calls asking me where I am or what I am doing since they can see it on the app. I don't mind because they are just checking up on me to make sure I am okay. This also helped me many times when I was traveling and I got picked up at this very large airport and my son could not find me. All he did was pull out the app and he knew exactly where I was. My son even found my phone using this app. Everyone should have this.
Andrew B.
My Mom's Favorite App!
This app has been incredible for my family. Due to my mom's medical issues, I want to track her because she lives alone and I want to make sure she is okay. If I don't see any movement from her on the app, I just send a quick message to her on the app just to make sure she is okay. We use this app all the time to watch out for each other and we just love it. I highly recommend it!
Leela K.
Lifesaver!
I am always worried about my seventeen-year-old who drives now. As a busy working mom, it's hard to keep track of everything with her after-school and weekend activities. With this app, I get notified every time she leaves or arrives home or at school. If for any reason, I don't get the text message of her arrival or departure then I look further into what's happening. This even allowed me to ensure she was safe when she traveled abroad for school. I don't know what I would do without this app.