This Privacy Policy was last modified on 06/25/2025
This privacy policy is written in English. If you do not understand the English language, then do not use this service. If you choose to use it, you will not be aware of your privacy rights. It is strongly recommended that you get this policy translated into your language, before using our services.
WELCOME
Serendipity, Inc (“Serendipity“,”we“, “our“,or “us“) is committed to protecting and respecting your privacy.
Serendipity operates a service that allows you to view other people’s locations and share your locations with people you know like your family or friends or with people you may not know who are located around your location or that are connected to you via the six degrees of separation (“Users”, which we make available through our apps and our website https://www.Serendipity.app (the “Service“).
This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information that is collected through our Service, as well as your choices regarding the collection and use of information.
Our Service is available in many different countries, which may have different standards and requirements in respect of the information we provide in the Privacy Policy and how we use personal information. Please read this policy to make sure you understand what to expect when you use our services.
This Privacy Policy will explain what data is collected and how its used with our service, and then how current laws may apply to you.
Before accessing or using our Service, please ensure that you have read and understood how we collect, store, use and disclose your personal information as described in the part of this Privacy Policy that is relevant to you.
Serendipity Contact email: privacy@serendipity.app
Part 1 –Privacy Policy for non-EEA users
This Part 1 of our Privacy Policy explains how we collect, use, disclose and protect information that is collected through our Service from users outside the European Economic Area or Switzerland, as well as your choices regarding the collection and use of information.
This Part 1 of the Privacy Policy was last modified on 06/19/2025.
We collect the following types of information about you:
We use this information to provide to you the features and functionality of the Service and to communicate directly with you, such as to send you alerts on the movements of your connections and others connected to you through some degree of separation or others you may not know.
We use this information to remember information so that you will not have to re-enter it during your visit or the next time you visit the Service; provide custom, personalized content and information, including targeted content and advertising; track your location and movements; identify and contact you across multiple devices; provide and monitor the effectiveness of our Service and our marketing campaigns; monitor aggregate metrics such as total number of visitors, users, traffic, and demographic patterns; diagnose or fix technology problems reported by our Users or engineers that are associated with certain IP addresses or User IDs; and detect or prevent fraud or other harmful activities; automatically update our mobile application on your system and related devices; and otherwise plan for and enhance our Service.
If you would prefer not to accept cookies, most browsers will allow you to: change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; disable existing cookies; or set your browser to automatically reject cookies. Please note that doing so may have an impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. These browser settings that block cookies may have no effect on non-cookie technologies. You may also set your e-mail options do the same thing. We will do our best to honor the privacy preferences of our Users. At this time, we are not able to respond to Do Not Track signals from your browser.
We use UXCam, which is an analytics solution. UXCam may record: Screens visited, Interaction patterns (such as screen actions, gestures: taps, scrolls), and Device details (Type, Version, Model, Operating System). We are using the information collected by UXCam to improve our app.
UXCam stores and processes this information on our behalf and may contain personally identifiable information although we proactively remove it where possible. Your data that is transferred is subject to UXCam’s privacy policies, of which we are not liable to you for.
We also work with Zendesk and your data may be transferred there as well. You can contact Zendesk to learn more about their privacy policies.
We and our third-party partners may also use information collected through tracking technologies for advertising purposes. Please see “Third Party Tracking and Online Advertising” below to learn more.
Personal Information: We share your personal information with third parties outside the Company and its controlled subsidiaries and affiliates in some circumstances, as follows:
Other Information: Among the types of Personal Data that Serendipity, Inc collects, by itself or through third parties, there are:
Device permissions for Personal Data access: Depending on the User’s specific device, Serendipity, Inc may request certain permissions that allow it to access the User’s device Data as described below.
By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependent on the User’s device and software. Please note that the revoking of such permissions might impact the proper functioning of Serendipity, Inc. If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by Serendipity, Inc.
Approximate location permission (continuous)
Used for accessing the User’s approximate device location. Serendipity, Inc may collect, use, and share User location Data in order to provide location-based services.
Approximate location permission (non-continuous)
Used for accessing the User’s approximate device location. Serendipity, Inc may collect, use, and share User location Data in order to provide location-based services.
The geographic location of the User is determined in a manner that isn’t continuous. This means that it is impossible for Serendipity, Inc to derive the approximate position of the User on a continuous basis.
Bluetooth sharing permission
Used for accessing Bluetooth related functions such as scanning for devices, connecting with devices, and allowing data transfer between devices.
Calendar permission
Used for accessing the calendar on the User’s device, including the reading, adding and removing of entries.
Camera permission
Used for accessing the camera or capturing images and video from the device.
Camera permission, without saving or recording
Used for accessing the camera or capturing images and video from the device.
Serendipity, Inc does not save or record the camera output.
Contacts permission
Used for accessing contacts and profiles on the User’s device, including the changing of entries.
NFC Reader permission
Allows Serendipity, Inc to read contact-less tags.
Precise location permission (continuous)
Used for accessing the User’s precise device location. Serendipity, Inc may collect, use, and share User location Data in order to provide location-based services.
Precise location permission (non-continuous)
Used for accessing the User’s precise device location. Serendipity, Inc may collect, use, and share User location Data in order to provide location-based services.
The geographic location of the User is determined in a manner that isn’t continuous. This means that it is impossible for Serendipity, Inc to derive the exact position of the User on a continuous basis.
Reminders permission
Used for accessing the Reminders app on the User’s device, including the reading, adding and removing of entries.
SMS permission
Used for accessing features related to the User’s messaging including the sending, receiving and reading of SMS.
Social media accounts permission
Used for accessing the User’s social media account profiles, such as Facebook and Twitter.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Other instances in which we may share your information: We may also share your information for business purposes, as follows:
Unidentifiable, Aggregated, or Otherwise and Anonymized Information: We share your information with third parties in non-identifiable aggregated or otherwise anonymous form that does not reasonably identify you directly as an individual or your device for monetization purposes. These third parties may use the anonymized information for any purpose.
Further Information for Users
The Owner may process Personal Data relating to Users if one of the following applies:
Further information for Users in Brazil
This section of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the entity running Serendipity, Inc and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).
This section applies to all Users in Brazil (Users are referred to below, simply as “you”, “your”, “yours”), according to the “Lei Geral de Proteção de Dados” (the “LGPD”), and for such Users, it supersedes any other possibly divergent or conflicting information contained in the privacy policy.
This part of the document uses the term “personal information“ as it is defined in the LGPD.
The grounds on which we process your personal information
We can process your personal information solely if we have a legal basis for such processing. Legal bases are as follows:
To find out more about the legal bases, you can contact us at any time using the contact details provided in this document.
Categories of personal information processed
To find out what categories of your personal information are processed, you can read the section titled “Detailed information on the processing of Personal Data” within this document.
Why we process your personal information
To find out why we process your personal information, you can read the sections titled “Detailed information on the processing of Personal Data” and “The purposes of processing” within this document.
Your Brazilian privacy rights, how to file a request and our response to your requests
Your Brazilian privacy rights
You have the right to:
You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise your rights.
How to file your request
You can file your express request to exercise your rights free from any charge, at any time, by using the contact details provided in this document, or via your legal representative.
How and when we will respond to your request
We will strive to promptly respond to your requests.
In any case, should it be impossible for us to do so, we’ll make sure to communicate to you the factual or legal reasons that prevent us from immediately, or otherwise ever, complying with your requests. In cases where we are not processing your personal information, we will indicate to you the physical or legal person to whom you should address your requests, if we are in the position to do so.
In the event that you file an access or personal information processing confirmation request, please make sure that you specify whether you’d like your personal information to be delivered in electronic or printed form.
You will also need to let us know whether you want us to answer your request immediately, in which case we will answer in a simplified fashion, or if you need a complete disclosure instead.
In the latter case, we’ll respond within 15 days from the time of your request, providing you with all the information on the origin of your personal information, confirmation on whether or not records exist, any criteria used for the processing and the purposes of the processing, while safeguarding our commercial and industrial secrets.
In the event that you file a rectification, deletion, anonymization or personal information blocking request, we will make sure to immediately communicate your request to other parties with whom we have shared your personal information in order to enable such third parties to also comply with your request — except in cases where such communication is proven impossible or involves disproportionate effort on our side.
Transfer of personal information outside of Brazil permitted by the law
We are allowed to transfer your personal information outside of the Brazilian territory in the following cases:
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
Serendipity cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is without safety concerns and we cannot guarantee that our systems to be fool proof. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those users whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
You may, of course, decline to submit any personal information through the Service, in which case Serendipity may not be able to provide its Services to you.
Modifying Your Account Information and Settings: You may modify your account information, update or amend your personal information, or change your password at any time by logging in to your account. If you have any questions about reviewing or modifying your account information, you can contact us directly at privacy@Serendipity.app.
Delete Your Account and Personal Information: We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, please click on “Delete Account” at the very bottom of the Account Settings page on the Mobile Service.
Emails and Notifications: You can control your receipt of email and text alerts by visiting “Settings” and “Alert Options” within the mobile app. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. We may also send you Service-related emails (e.g., account verification, parental consent notification, order confirmations, change or updates to features of the Service, technical and security notices). You may not opt-out of Service-related e-mails.
Third Party Tracking and Advertising: We may share, or we may permit third party ad networks, social media companies, and other third-party services to collect, information about your use of our Services over time, including location information, so that they may play or display ads that may be relevant to your interests on our Service as well as on other websites, apps or services, or on other devices you may use. We may also display targeted advertising to you through social media platforms, such as Facebook, Twitter and others. These third part ad partners may collect information such as click stream information, hashtag email address, device or Ad ID, your use of third party applications and/or precise geolocation data and other information, and may use your unique identifiers to recognize you across various devices you use. We and our advertising partners use this information to make advertisement decisions that you see, as well as to provide advertising-related services such as (but not limited to) market research.
To opt-out or control third-party tracking and advertising:
Our Service is only meant for people aged 13 and older. Any user under this age is not allowed to use our Service. We comply with local jurisdiction’s policies for such occurrences, such as (but not limited to) the Children’s Online Privacy Protection Act of 1998 and its accompanying FTC regulations.
If you believe that we might have inadvertently collected information from a child under 13, please contact us at privacy@Serendipity.app.
We are not responsible for the practices employed by websites or services linked to or from the Service, nor the information or content contained therein. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. Please read over those rules and policies before proceeding.
Serendipity may, in its sole discretion, modify or update this Privacy Policy from time to time, and so you should review this page periodically. When we change the policy, we will update the ‘last modified’ date at the top of this page. If there are material changes to this Privacy Policy or in how Serendipity will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification.
If you live in California, this section applies to you.
Serendipity collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, Serendipity customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes.
The CCPA provides various rights to California consumers. These include rights to access, deletion, opt-out, and non-discrimination. This section provides more information about each right and how California consumers can exercise these rights under the CCPA.
For Serendipity to fulfill your request, you must provide sufficient information for us to reasonably verify that you are the consumer from whom we collected the personal information. The information you send for us to verify your identity will be used for this purpose only. If we are unable to verify your identity or if we suspect fraudulent activity, we may decline to comply with your request.
We will make commercially reasonable efforts to identify your personal information that we collect, process, store, disclose and otherwise use and to respond to your requests. We reserve the right to charge a reasonable fee, or decline to act upon a request, if it is excessive or overly burdensome. If we deny your request, we will explain the reasons in our response.
You have the right to request that we disclose the personal information that we collect, use, disclose, and sell. This includes the right to request the categories of personal information we have collected about them, the categories of sources of personal information, the business or commercial purpose for collecting or selling personal information, the third parties with whom we share or sell personal information, and the specific pieces of personal information we have collected.
To make such a request, please write to us at the following address:
Serendipity, Inc
ATTN: California Privacy Rights
18067 Calvert Street
Encino, CA 91316
Alternatively, you may send us an email at privacy@Serendipity.app with the words “California Privacy Rights” in the subject line.
We will try and fulfill your request as quickly as possible.
You also have the right to request that we delete certain types of information from your account. You may exercise this right by contacting us at privacy@Serendipity.app We will try and fulfill your request as quickly as possible.
You also have the right to opt out of any sale or sharing of your personal information.
To make such a request, please write to us at the following address:
Serendipity, Inc
ATTN: California Privacy Rights
18067 Calvert Street
Encino, CA 91316
Alternatively, you may send us an email at privacy@Serendipity.app with the words “California Privacy Rights” in the subject line.
You will not be discriminated by this company for exercising any of these rights, including opting out.
Also, as a California resident, you are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of Personal Information to third parties for their direct marketing purposes in the preceding calendar year.
To make such a request, please write to us at the following address:
Serendipity, Inc
ATTN: California Privacy Rights
18067 Calvert Street
Encino, CA 91316
Alternatively, you may send us an email at privacy@Serendipity.app with the words “California Privacy Rights” in the subject line.
We will try and fulfill your request as quickly as possible.
When applicable, Serendipity will publish the access and deletion requests for our users, for the past calendar year.
If you have any questions about this Privacy Policy or the Service, please contact us at privacy@Serendipity.app
Serendipity, Inc
ATTN: Privacy
18067 Calvert Street
Encino, CA 91316
Part 2 – Privacy Policy for EEA and Swiss users
This Part 2 of our Privacy Policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information“) when you access our Service from the European Economic Area or Switzerland.
This Part 2 of the Privacy Policy was last created on 06/19/2025.
Serendipity, Inc is the data controller of the personal information we hold about you.
1.1 We collect personal information that you voluntarily submit directly to us when you use our Service. This can include information you provide to us when you register for an account and user profile, create or edit your user profile on the Service, update your preferences, set up geofences around a particular location, correspond with us by phone, SMS, e-mail or otherwise, or use some other feature of our Service.
1.2 We will indicate to you where the provision of certain personal information is required in order for us to provide you certain features of the Service. If you choose not to provide such personal information, we may not be able to provide the Service to you or respond to your other requests.
1.3 The table at Annex 1 sets out the categories of main personal information we collect about you and how we use that information, as well as the legal basis which we rely on to process the personal information.
1.4 We also automatically collect personal information indirectly about how you access and use the Service and information about the device you use to access the Service.
1.5 The table at Annex 2 sets out the categories of main personal information we collect about you automatically and how we use that information. The table also lists the legal basis which we rely on to process the personal information.
1.6 We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.
1.7 We may anonymize and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving our Service, monetization and developing new products and features. We may also share such anonymized information with others.
1.8 We will store the personal information we collect about you for no longer than necessary for the purposes set out in Annex 1 and Annex 2 and in accordance with our legal obligations and legitimate business interests.
2.1 We may share your personal information with the following:
(a) Any Others using the Serendipity App in the World: we may share your personal information, including your name, location and driving event data, with other users of our Service at your request and in accordance with your preferences.
(b) Service providers, business partners and advisors: we may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, which may include providing payment, email or chat services, fraud prevention, web hosting, or providing analytic services.
(c) Purchasers and third parties in connection with a business transaction: your personal information may be disclosed to third parties in connection with a transaction, such as a merger.
(d) Law enforcement, regulators and other parties for legal reasons: we may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement; detect and investigate illegal activities and breaches of agreements, including our Terms of Service; and/or exercise or protect the rights, property, or personal safety of Serendipity, its users or others.
2.2 Annex 1 and Annex 2 contain further information about some of the parties with which we may share your personal information.
2.3 We may also store your location, and information collected from your device (such as information generated by the gyroscope and accelerometer in your device). Serendipity collects information about your motion detection, such as speed, change in speed and other aspects of how, how much, where and when your movements are to properly show your info on SD.
3.1 We collect information about your location in order to provide you certain functionalities of the Service.
3.2 We will only collect your location where it is necessary for the purposes of providing you with the location-based services features of the app as well as for the legitimate interests of Serendipity or our business partners, such as for data analytics and geofence tracking notifications and showing others on our Service. You can modify who sees your location in the settings of our Service. You can turn off location sharing by turning off the Broadcast Location feature on our Service . You can also turn off sharing your location with specific groups you create on our Service and if so, we will continue to collect your location information in order to provide you the Service. If you would like to opt out of the collection of your location information altogether, please adjust the settings on your mobile device to limit the app’s access to your location information. If this happens many features of our Service will not work.
3.3 If you no longer want to continue using the Service, uninstalling the Serendipity app or logging out from the Service will also stop us from collecting your location.
4.1 From time to time, we may contact you with information about our products and services, sent mainly by email or push notifications on your device.
4.2 We will only send you marketing messages if you have given us your consent to do so. We will ask you if you would like to receive these messages when we first collect your contact details.
4.3 You can change your preferences at any time by clicking on the unsubscribe link at the bottom of our marketing literature.
4.4 Please note that if you do opt-out of or do not grant consent to receiving marketing related messages from us, we may still send you non-marketing messages, such as communications relating to the provision of our Service or anything else that may be legally required to send.
5.1 Security. We implement appropriate, commercially reasonable technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. We will never send you unsolicited emails or contact you by phone requesting any of your personal information.
5.2 International Transfers of your Personal Information. As we are located in the USA, any information we collect from you will initially be collected and stored in the USA. If you are in the EU or EEA, this may mean that your personal information will be stored in a jurisdiction that offers a level of protection that may, in certain instances, be less protective of your personal information than the jurisdiction you are typically resident in. We will take reasonable steps to ensure that your personal information is treated securely and in accordance with applicable law and this privacy policy.
6.1 In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
6.2 If you wish to exercise one of these rights, please contact us using the contact details at the end of this privacy policy.
6.3 You may also review and edit your contact and profile information by logging into your account on the app.
6.4 You also have the right to lodge a complaint to your national data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
7.1 Our websites use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website or access any of our other websites and also allows us to improve our websites.
7.2 Please see our Cookie Policy [https://www.Serendipity.app/cookie-policy] for more information about the cookies we use on our website, and how to manage cookies.
7.3 Deleting or blocking cookies may not be effective for all types of tracking technologies, such as Local Storage Objects (LSOs).
8.1 You also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
8.2 In compliance with the EU-US and Swiss-US Privacy Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact us using the contact information listed below.
9. Further information for Users in Switzerland
This section applies to Users in Switzerland, and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy.
Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the personal data, if any, the retention period and further information about Personal Data can be found in the section titled “Detailed information on the processing of Personal Data” within this document.
The rights of Users according to the Swiss Federal Act on Data Protection
Users may exercise certain rights regarding their Data within the limits of law, including the following:
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible, providing Users with the information required by law.
Transfer of Personal Data outside of Switzerland
Transfer of Data outside of Switzerland based on standard data protection clauses
If this is the legal basis, Personal Data can be transferred outside of Switzerland, if such transfer is carried out according to standard data protection clauses previously approved, established or recognized by the Federal Data Protection and Information Commissioner.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by Swiss law. For further information, Users are requested to contact the Owner through the contact details provided in this document.
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Exercising of Your GDPR Data Protection Rights
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Transfer of Personal Data outside of the European Union
Data transfer abroad based on consent
If this is the legal basis, Personal Data of Users shall be transferred from the EU to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.
In such cases, the Owner shall inform Users appropriately and collect their explicit consent via Serendipity, Inc.
Data transfer abroad based on standard contractual clauses
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
Transfer of Personal Data outside of the United Kingdom
Data transfer abroad based on consent (UK)
If this is the legal basis, Personal Data of Users shall be transferred from the UK to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.
In such cases, the Owner shall inform Users appropriately and collect their explicit consent via Serendipity, Inc.
Data transfer abroad based on standard contractual clauses (UK)
If this is the legal basis, the transfer of Personal Data from the UK to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission.
This means that Data recipients have committed to process Personal Data in compliance with the data protection standards set forth by EU data protection legislation, which are recognized as valid also under UK law. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
We will make every effort to comply with any other privacy policy from other jurisdictions, such as the Virginia Consumer Data Protection Act (VCDPA). Please be aware that the same information is being collected and the same opt out rights are still available for you, regardless as to where your residence may be. We will add additional language pertaining to any other policies, as they become available.
Our Service may, from time to time, contain links to and from third party websites, including those of other users, our partner networks, advertisers, partner merchants and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
12.1 The Service may only be used by children age 13 or older and in some countries the age is older, as shown in Annex 3.
12.2 The age at which children need parental consent varies between EEA Countries. Please refer to Annex 3 to verify the minimum age at which children no longer need consent to use our Service.
12.3 If you become aware that your child under the Minimum Age has signed up for an account and provided us with personal information, without your consent, then please contact us at privacy@serendipity.app so that we can take steps to remove such information and terminate any account your child has created with us.
We may update this privacy policy from time to time and so you should review this page periodically. When we change this privacy policy in a material way, we will update the “last modified” date at the end of this privacy policy. Changes to this privacy policy are effective when they are posted on this page.
If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on our Service. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy policy.
15.1 Please contact privacy@Serendipity.app if you have any questions, comments and requests regarding this Privacy Policy.
| Category of personal information | How we may use it | Legal basis for the processing | Specific parties we may share your information with |
|---|---|---|---|
| Contact information such as your phone number and e-mail address. | We may use this information for account authentication. | The processing is necessary for the performance of a contract and to take steps_prior to enterinqinto a contract. | We may share this information with Mixpanel, our email processor, Telesign, our phone number SMS messaging platform and Amazon SNS for our in-app messaging processor. |
| We may use this information to deal with enquiries and complaints made by or about you relating to the Service. | The processing is necessary for our legitimate interests, namely administering the Service, and for communicating with you effectively to respond toyour queries or complaints. | ||
| We may use this information to communicate with you, including sending service-related communications. | The processing is necessary for the performance of a contract and to take steps prior to entering into a contract. | ||
| We may use this information to send you unsolicited marketing communications in accordance with your preferences. | We will only use your personal information in this way to the extent you have given us consent to do so. | ||
| Profile information, such as your username, profile picture, date of birth, gender and things about yourself, home city and dating preference. | We may use this information to operate, maintain and provide to you the features and functionality of the Service. | The processing is necessary for the performance of a contract and to take steps prior to entering into a contract. | We may share information about other users you have invited to connect with you on Serendipity as well as your Contact List with Neo4J, Inc, in order to properly display and use features associated with 6 degrees of separation. |
| We may use this information to personalize your profile so that you can Interact with and be recognized by other Serendipity Users | The processing is necessary for the performance of a contract and to take steps prior to entering into a contract. | ||
| Information about your precise location. In order to use certain functionalities of the Service, we will ask you to provide your precise location, altitude, heading’ and speed. | We may use this information to provide you the functionalities of the Service. | The processing is necessary for the performance of a contract and to take steps prior to entering into a contract. | We may share this information with
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| Information about your motion activity. When you use certain functionalities of our Service, we may need to collect information related to your motion, such as whether you are cycling, walking, running or driving. We may also collect information about your speed, acceleration and deceleration. | We may use this information to provide you certain functionalities of the Service, such as determining your mode of transport and showing others that you have allowed to track your location, the speed in which you are traveling. | The processing is necessary for the performance of a contract and to take steps prior to entering into a contract. | |
| Chat, comments and opinions. When you contact us directly, e.g. by email, phone, or when you participate in a chat on our Service, we will record your comments and opinions. | We may use this information to operate, maintain and provide to you the features and functionality of the Service. We may use this information to address your questions, issues and concerns. We may use this information to develop new products and features available through our Service or otherwise improve our Service. | The processing is necessary for the performance of a contract and to take steps prior to entering into a contract. The processing is necessary for our legitimate interests, namely communicating with users and responding to queries, complaints and concerns. The processing is necessary for our legitimate interests, namely developing and improving our Service. | We may share this information with:
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| Information about your subscription to our Service, such as your free subscription to our Service, the date and time that you activated youru account, the duration of your subscription and the date you unsubscribe. | We use this information to operate, maintain and provide to you the features and functionality of the Service. | The processing is necessary for the performance of a contract and to take steps prior to entering into a contract. | |
| We use this information to develop new products and features available through our Service or otherwise improve our Service. | The processing is necessary for our legitimate interests, namely developing and improving our Service or certain features of our Service. | ||
| We use this information to determine products and services that may be of interest to you. | The processing is necessary for our legitimate interests, namely informing our direct marketing. | We may share this information with Mixpanel, Inc, our email processor. | |
| Information received from third parties, such as social networks. If you interact with our Service through a social network, we may receive information from the social network such as your name, profile information, and any other information you permit the social network to share with third parties. The data we receive is dependent on your privacy settings with the social network. Your preferences, such as preferences set for notifications. | We may use this information to promote our Service, such as tagging you in comments on our social media pages. | The processing is necessary for our legitimate interests, namely promoting our Service. | |
| We may use this information to determine products and services that may be of interest to you. | The processing is necessary for our legitimate interests, namely informing our direct marketing. | ||
| We use this information to provide notifications, send news, alerts and | The processing is necessary for our legitimate interest. namely ensuring the | ||
| marketing communications, how our Service is displayed and the active functionalities on our Service. | marketing communications and provide our Services in accordance with your choices. | user receives the correct marketing and other communications. | Telesign, Inc. our SMS messaging platform and to ensure that you only receive messages in accordance with your preferences. |
| We use this information to ensure that we comply with our legal obligation to send only those marketing communications to which you have consented or which are informative so you can learn how to best use our Servcies | The processing is necessary for compliance with a legal obligation to which we are subject. | Mixpanel, to ensure you receive all the proper email correspondence and notifications from Serendipity. | |
| All personal information set out above. | We will use all the personal information we collect to operate, maintain and provide to you the features and functionality of the Service, to communicate with you, to monitor and improve our Service and business, and to help us develop new products and services. | The processing is necessary for our legitimate interests, namely to administer and improve the Service. |
| Category of personal information | How we may use it | Legal basis for the processing | Parties we may share your information with |
|---|---|---|---|
| Information about how you access and use the Service. For example, the website from which you came and the website to which you are going when you leave our website, how frequently you access the Service, the time you access our Service and how long you use it for, the approximate location that you access the Service from, whether you access the Service from multiple devices, and other actions you take on the Service. | We may use information about how you use and connect to our Service to present our Service to you on your device. | The processing is necessary for our legitimate interests, namely to tailor our Service to the user. | We may share this information with:
|
| We may use this information to determine products and services that may be of interest to you for marketing purposes | The processing is necessary for our legitimate interests, namely to inform our direct marketing. | ||
| We may use this information to monitor and improve our Service and business, resolve issues and to inform the development of new products and services | The processing is necessary for our legitimate interests, namely to monitor and resolve issues with our Service and to improve our Service generally. | ||
| Log files and information about your device. We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to our Service. This information can include | We may use information about how you use and connect to our Service to present our Service to you on your device. | details about the type of device, unique device identifying numbers, | The processing is necessary for our legitimate interests, namely to tailor our Service to the user. |
| The processing is necessary for our legitimate interests, namely to inform our direct marketing. | We may use this information to determine products and services that | We may share this information with:
| |
| operating systems, browsers and applications connected to our Service through the device, your Internet service provider or mobile network, your IP address, and your device’s telephone number (if it has one) | may be of interest to you for marketing purposes. |
| |
| We may use this information to monitor and improve our Service and business, resolve issues and to inform the development of new products and services. | The processing is necessary for our legitimate interests, namely to monitor and resolve issues with our Service and to improve our Service generally. | ||
| Information about your current device state, such as the remaining battery charge on your device and whether it is connected to wifi, speed of travel, and travel type (walking, biking, or vehicle) | We may use this information to provide you with certain functionalities of the Service. | The processing is necessary for the performance of a contract or to take steps prior to entering into a contract. | |
| Approximate location information. Other than information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may help us determine an approximate location. | We may use an approximate location to inform and plan our marketing strategy. | The processing is necessary for our legitimate interest, namely informing our direct marketing strategy. | We may share this information with:
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| Information about how you react to emails, such as whether you have opened an email from us, or clicked on a link in an email we send to you. | We may use this information to analyse the effectiveness of our email campaigns. | The processing is necessary for our legitimate interest, namely informing our direct marketing strategy. | We may share this information with Mixpanel, Inc, our email processor. |
| Country | Minimum Age |
|---|---|
| Austria | 14 |
| Belgium | 13 |
| Bulgaria | 14 |
| Croatia | 16 |
| Cyprus | 14 |
| Czech Republic | 15 |
| Denmark | 13 |
| Estonia | 13 |
| Finland | 13 |
| France | 15 |
| Germany | 16 |
| Country | Minimum Age |
|---|---|
| Greece | 15 |
| Hungary | 16 |
| Iceland | 13 |
| Ireland | 16 |
| Italy | 14 |
| Latvia | 13 |
| Liechtenstein | 16 |
| Lithuania | 16 |
| Luxembourg | 16 |
| Malta | 16 |
| Country | Minimum Age |
|---|---|
| Norway | 13 |
| Poland | 13 |
| Portugal | 13 |
| Romania | 16 |
| Slovakia | 16 |
| Slovenia | 15 |
| Spain | 13 |
| Sweden | 13 |
| Switzerland | 16 |
| The Netherlands | 16 |
| United Kingdom | 13 |
